Our mission

Established in 2009, the Fondation Tel-jeunes ensures the longevity and notoriety of Tel-jeunes and the LigneParents. These two hotlines provide young people and parents with professional help when needed, 24/7, throughout Quebec.

The Fondation Tel-jeunes is very active, particularly by organizing quality fundraising events. It maintains longstanding relationships with its donors. Among other events, the Fondation Tel-jeunes organizes the largest luncheon benefit in Quebec, a lobster luncheon, which hosts 3,500 guests every year.

Tel-jeunes is a flagship resource for Quebec youth since 1991. By telephone, internet and text messages, Quebec’s young people are heard, supported and informed 24/7 about the issues that worry them.

Thanks to Tel-jeunes, teenagers can, at any time:

  • Reach a dedicated and experienced adult via various means of communication
  • Be listened to and heard, regardless of the issue they are dealing with
  • Obtain information that’s accurate and useful on various relevant subjects
  • Receive guidance in their decision-making

What do young people talk about?

  • Their distress as victims of violence, bullying and harassment
  • Their anxiety, loneliness or mental health issues
  • Their sexuality
  • Their concerns about the changes that come with puberty
  • Their heartbreaks and hopes in their romantic relationships and friendships
  • Their suicidal thoughts or their fear that a friend will commit suicide
Go to the Tel-jeunes website

LigneParents is a free and confidential hotline for all parents of children ages 0–20. Professional counselors are at the other end of the line around the clock. Parents can also reach counselors by ch@t from 2 a.m. to 10:30 p.m.

At LigneParents, parents find:

  • Guidance in their role as parent
  • A neutral and judgement-free place to confide in someone
  • Crisis support

What do parents talk about?

  • Their loneliness
  • Their difficulty dealing with their child’s adolescence
  • Their questions about their teenagers’ mental health
  • Their questions about their babies’ and preschoolers’ development
  • Their need to blow off steam and get some support
Visit the LigneParents website

New realities

Tel-jeunes and LigneParents are frontline organizations in direct contact with today’s reality.

Issues that didn’t exist 5 or 10 years ago are now part of our daily lives.

New social and economic realities:

  • Socializing happens more and more online
  • Cyberbullying is increasing
  • The third gender is emerging
  • Mental health issues are on the rise in the population
  • Poverty is increasing
Our needs
thanks so much. Your awesome! Dont stop, I appreciate you listening. Erik (Young text user - Tel-jeunes)
Thanks so much your the best organization ever! Have a good evening things have cleared up in my head thanks to you. Thank you!! Isa (Young text user - Tel-jeunes)
Thanks for tlking to me tonight you cant even know how much it helps me feel less alone tnight. Thx! Lisa (Young text user - Tel-jeunes)
I wont forget! I gotta go but thx for your advice, I hope tomorrow will be a better day. Really. Thanks foor everything, I really really appreciate it!! Flo (16-year-old text user - Tel-jeunes)
Thanks! Knowing what I hope someone will say really helped me. Nikki (16-year-old text user - Tel-jeunes)
Have a good evening Youre a good person to do this. Being a teenager isn’t easy. You do awesome work and I hope I dont need you again bt I know your there in case I do. Have a nice life☺️ Roxy (14-year-old text user - Tel-jeunes)
2 or 3 weeks ago isent a tm too to know what to do after a brk-up becaus eit was my first time and you explained everything thanks so much. It really helped alot especially because we can’T always talk about those things w/ our parents, especially me, cuz in my culture its not good to have boyfriends before marriage so thx!!! R. (17-year-old text user - Tel-jeunes)
Seriously it really helped to talk! Yeah, people appreciate our advice It was good to talk to you. now I don’t feel like thinking about suicide anymore. i wanna talk about it, not do it Ben (Young text user - Tel-jeunes )
Thnxxx :) Great help!!! Its awesome txting consellors and getting a tm back soo fast and the listening and the advice! Thnxxx :) Jo (Young text user - Tel-jeunes)
Hi. I txtd you ahile ago aand you helped me so thats why im writing back ... writing to you got it off my chest that’s already awesome and now just time will heal my pain...thanks so much ill wirte again if other problems :) Sandy (Young text user - Tel-jeunes)
Yesssss thx for helping things are ckearer now just talking helpe dme and if anything else comes up ill write you. I promise :) Ok thanks. I really like the text service cuz you can do it any time and its really fast Jo (Young text user - Tel-jeunes)
Thnxxx :) Great help!!! Its awesome txting consellors and getting a tm back soo fast and the listening and the advice! Thnxxx :) Jenifer (Young text user - Tel-jeunes)
Thanks for helping me, seriously. I always feel ike everything in my head is a mess. Tonight its liek i worked somethng outt, soemthing that was takign up to much room. It’s awesome how you help people liek that. :) I think ill be okay for my friends. ill have to get used to using your advice but itll be ok... Just that was abig help. Thanks again! ok I’m done. :) S. (14-year-old user - Tel-jeunes)
Yeah, if things get bad again, I know what to do call tél-jeune or text I know I can trust tél-jeune I’ve trusted tél-jeune for like 2 years and it works Have a nice night everybody, you do awesome work Bb (14-year-old user - Tel-jeunes)

Over the last year, Tel-jeunes reached some 48,000 young people, including:

  • 68% by instant messaging (text and live chat)
  • 23% by phone
  • 9% via email

Who reaches out to Tel-jeunes?

Young people, 67% of whom are between 12 and 17 years old.

Help us help them

About Générations

Contact a Tel-jeunes counselor
Telephone: 1 800 263-2266 Text: 514-600-1002 Email Chat
Contact a LigneParents counselor
Telephone: 1 800 361-5085
About Tel-jeunes
Administrative contact information
P.O 186 Succursale Place d'Armes Montreal, QC H2Y 3G7
Tel.: 514-288-1444 Fax: 514 288-6312 Contact us
© 2023 Fondation Tel-jeunes All rights reserved.
Registered charity organization number: 829367622RR0001