Impact report 2019-2020

About the Fondation Tel-jeunes

Together

We help to boost the happiness of young people in Quebec by serving as a leading resource for them and their parents.

Thank you for your trust,

Thank you for your support.

As we look back on the past year, our memories are inevitably coloured by the current public health crisis. As this impact report is about to go to press, Quebec is still under lockdown and the number of distress situations continues to grow. The gains we have made are fragile and our lives can be turned upside down in the blink of an eye! As a result, we must focus on the essentials as we look back on the past 12 months with a clear-eyed gaze. More than anything else, human concerns must be our top priority in these difficult times. We would also like to acknowledge the hard work of so many people who have championed the cause of Tel-jeunes and LigneParents. Above and beyond the words we choose and the statistics and figures we cite, we would all do well to remember that these men and women respond with empathy and kindness, day in and day out, to the calls of young people and their parents and, in so doing, provide valuable support to thousands of families across Quebec. Each call, email, text message or online chat is first and foremost an exchange, a one-time relationship forged between two human beings. So let's set all the technology aside and concentrate on the most important aspect of our services: human relationships. First and foremost, we would like to thank the counseling team, who lie at the very heart of our organization, as well as all those who play less central roles. We also extend a very warm thank-you to our partners, donors, sponsors and friends of the cause—everyone who supports our organization and who believes, as we do, that each of us can make a difference in other people's lives.

Céline Muloin, chair and executive director of Generations and of the Fondation Tel-jeunes

Stéphane Fillion, chair of the Generations board of directors

Suzanne Gendron, chair of the Fondation Tel-jeunes board of directors

Making a difference for them

Over the past year, Tel-jeunes' counselors tapped into their reserves of professionalism, sensitivity and dedication in their dealings with thousands of young people who needed help dealing with the ups-and-downs of adolescence.

48,000 young people contacted Tel-jeunes over the past year.

What do young people talk to us about?

I was a teenager who was both shy and troubled. In elementary school, I was bullied because of the way I looked, which undermined my self-image. In high school, I wasn’t really bullied anymore, but I had no self-esteem. I constantly had suicidal thoughts. Even though I knew how important it was to talk when things weren’t going well, and although I had a really supportive and loving group of people around me, I refused to talk. I knew about Tel-jeunes services, but I didn’t have the courage to contact them. Nonetheless, I regularly read the questions and answers that were published on their website. That helped me to get some advice and realize I wasn’t alone with my questions, worries and problems. Then in grade 11, I was invited to be part of a natural helper group. That’s what spurred me on to pursue studies in the helping field. The years went by and I completed my bachelor’s in sexology. I often cited the Tel-jeunes site as a reference in my assignments and I would check out the job postings, dreaming of working there one day. A few weeks before finishing my studies, I saw a job posting for a service worker at Tel-jeunes. When I found out I got the job, it was a vindication – I had dreamed about it since I was a teenager! Tel-jeunes was always there when I needed it. What could be better than working for an organization that helped me so much? Myriam L., service worker and team leader ()

Giving young people an opportunity to flourish also means giving their parents the tools they need. That's why LigneParents' counselors are always there to listen and to allay Quebec parents' doubts and fears whenever they need to think things over or talk to someone.

16,200 parents contacted LigneParents this year.

What do parents talk to us about?

With your help, we are able to keep on carrying out our mission: thanks!

Major fundraising campaign

The money raised during the major fundraising campaign for 2017-2021 had a number of concrete and significant impacts. One of them was a large-scale technological renewal of our counseling services, which migrated to an omni-channel cloud platform. That made it possible to work from home during the COVID-19 crisis and to maintain our counseling services in response to the thousands of young people and parents who need our support and assistance, now more than ever. This campaign is expected to reach its target in late 2021, as initially planned. In December 2019, the Tel-jeunes Foundation team confirmed it had reached its fundraising target and conducted a thank-you tour for its leading donors.

See the campaign cabinet

Benefit events

A front-line team throughout the year

Helping young people in their daily lives

Tel-jeunes is involved in young people's daily lives. Whether at school, in social and traditional media or online, the team seeks to pass along relevant information, reminding teenagers that they are not alone and that the Tel-jeunes team is always available for any questions they may have.

In Quebec schools, the COVID-19 crisis brought Tel-jeunes' training activities to an abrupt halt. It should be noted, however, that prior to this interruption, Tel-jeunes' training services managed to meet with 14,700 young people and 2,500 school staff members

All about our training services

Media, social networks and collaborations

A great media presence for the team!

In conclusion

This is the end of a year filled of innovation, technologies, development. But, most of all, a year filled of human relationships... And this is exactly why we exist. Thank you.

Contact a Tel-jeunes counselor
Telephone: 1 800 263-2266 Text: 514-600-1002 Email Chat
Contact a LigneParents counselor
Telephone: 1 800 361-5085
About Tel-jeunes
Administrative contact information
P.O 186 Succursale Place d'Armes Montreal, QC H2Y 3G7
Tel.: 514-288-1444 Fax: 514 288-6312 Contact us
© 2021 Fondation Tel-jeunes All rights reserved.
Registered charity organization number: 829367622RR0001