Impact Report 2021-2022

About the Fondation Tel-jeunes


We help to boost the happiness of young people in Quebec by serving as a leading resource for them and their parents.

Thank you for your trust,

Thank you for your support.

Stronger for them, thanks to you

When we entered 2021, the uncertainty we faced was as high as it had been since the start of the pandemic. On the one hand, we wanted to return to a semblance of normal life. On the other hand, a new wave of COVID-19 could erode our progress at any time. The uncertainty was particularly rough on teens also dealing with the challenges of adolescence. For many teens, it meant the possibility of returning to online learning, more disruption to their hobbies and routines and potential conflict at home. We witnessed the impacts on youth and parents first-hand, and we knew we had to take action. And that’s what we did.

Tel-jeunes rose to the challenge like never before to support teens, expanding its service offer and diversifying its outreach while always placing teens at the centre of its decision-making. Thanks to the positive response to our numerous initiatives, we were able to reaffirm the importance of giving teens a voice. This report is the result of a deep reflection on our organization and its impact. As you read through the pages, you will sense our desire to renew ourselves to better serve our mission.

I have to highlight the exceptional work done by the team, who rallied enthusiastically around our new vision for Tel-jeunes. My sincerest thanks also go to the Government of Quebec and our many partners and donors, thanks to whom we’re able to continue innovating new and better ways to support youth and parents every day.

Céline Muloin, President and Executive Director

Project 360

In winter 2021, Quebec’s Ministry of Education named Tel-jeunes a key partner in its plan to support young people during the second year of the pandemic. This vital support enabled us to implement an ambitious plan: Project 360. The goal was to significantly increase the response capacity of our intervention centre and reach more teens with three new support services aimed at youth who are less likely to seek out help from a counsellor.

Today Tel-jeunes is more than a help line, it’s also a platform where teens can talk to other teens with Espace TJ Forum or Jeune d’expérience peer chat and also find answers independently with the personalized navigation portal on our website.

By offering a convincing response to the many barriers that might stop teens from seeking help, Tel-jeunes is positioning itself as a trusted ally that is even more attentive to their needs.

The new Tel-jeunes platform

Our new services overview

Our intervention centre: a qualified team of professionals teens can rely on

The Tel-jeunes and LigneParents intervention team remains an essential source of specialized support for our clientele. The intervention centre continues to be there to welcome, reassure and inform thousands of teens each year, helping them find solutions for their specific situations.

What do young people talk to us about?

Our intervention service remains an essential resource also for parents of teens who have to be pillars of stability for their kids during this uncertain period. Our in-depth knowledge of the reality faced by teens has been a great asset for parents who have urgent needs and limited resources.

What do parents talk to us about?

Our presence remains strong

Active in schools

Through our new, fully virtual service offer, we were able to reach 8,000 young people in 12 administrative regions of Quebec. Our strong presence at schools continues to be an effective way to get visibility for our organization and stay relevant by regularly interacting with teens.

We’ll also continue providing school staff with tools related to mandatory sexuality education content, as part of a mandate with Quebec’s Ministry of Education that we were honoured to renew until 2024.

Active on social media

As part of our commitment to reach more young people in their daily lives, Tel-jeunes has been active on the social media platforms used by teens. Thanks to our active presence on social media, we’ve been able to create visibility for our services and build a community of young people who are likely to mention us to their friends.

A media voice for youth and parents

Our team remains at the forefront of bringing the experiences of youth and parents to the media.

Youth committee: an important role in our decisions

Our 2021-2022 youth committee renewed its mandate to ensure that Tel-jeunes communications, practices and content remain current, inclusive and relevant. Sponsored by comedian David Beaucage, the committee participated in various exciting projects including a podcast and played an important role in discussions about our new services.

The first Tel-jeunes podcast

You help us fulfil our mission

At Fondation Tel-jeunes, we believe that being there for someone at a critical time can change a life. As part of our mission, we want all teens in Quebec to know they can count on Tel-jeunes whenever they need us.

We’d like to wholeheartedly thank all the people and businesses who have chosen to support our mission. Supporting Fondation Tel-jeunes means choosing to directly support thousands of young people and parents who are in search of answers during challenging moments in their lives. To continue to provide our essential services, we rely on your essential contribution. Thank you!

Nos porte-paroles dévouées

Sarah-Jeanne Labrosse
Sarah-Jeanne Labrosse Spokesperson for Tel-jeunes
Marina Orsini
Marina Orsini Spokesperson for LigneParents, Photo credit: Rosalie Anne Lavoie Bolduc

A moving campaign to increase our visibility

Fondation Tel-jeunes showed its colours with a moving new awareness campaign in the spring. We are grateful to Quebecor for supporting the campaign’s wide visibility in media. With TV ads, billboards, bus advertising and web ads, the campaign reminded the public that they could donate to support the activities of Tel-jeunes.

Lobster lunch in fully virtual mode

Fondation Tel-jeunes rose to the challenge of the pandemic and decided to host this major annual business event in a fully virtual format. After several months of preparation and big logistical challenges, we were proud to host more than 2,000 participants at our virtual lunch. An equally impressive number of lunch boxes also had to be delivered to the participants’ homes.

With Robert Dumas from Sun Life Quebec serving as honorary president, and presented by our longstanding partner METRO, the 35th edition of the annual event raised a remarkable $540,000. Thank you for being a part of it!

More and more of you are helping us support teens: thank you!

Some people choose to make donations, others to organize a fundraising event for the benefit of Tel-jeunes. These generous initiatives have raised nearly $20,000 for the cause. Thanks!

We are also grateful to Star Académie, the Auto pour la vie program, Noréa Foyers l’Attisée, Place Ste-Foy, Laurier Québec and Demain Demain, who all chose to support Tel-jeunes. Your initiatives made a difference!

Our generous donors

Many businesses and private foundations have supported the actions of Fondation Tel-jeunes over the past several years. Because of them, we’re able to not only imagine but also implement new ways of making a difference in the lives of youth and parents. Thank you for your renewed confidence in our mission!

Donors’ circle

Financial statements

See the full report

Tel-jeunes looks to the future

As we’ve seen, the past year has been one of continuous growth and innovation for Tel-jeunes. We’re excited to keep a close eye on the impact that these numerous changes will have over the coming months.

Contact a Tel-jeunes counselor
Telephone: 1 800 263-2266 Text: 514-600-1002 Email Chat
Contact a LigneParents counselor
Telephone: 1 800 361-5085
About Tel-jeunes
Administrative contact information
P.O 186 Succursale Place d'Armes Montreal, QC H2Y 3G7
Tel.: 514-288-1444 Fax: 514 288-6312 Contact us
© 2023 Fondation Tel-jeunes All rights reserved.
Registered charity organization number: 829367622RR0001